Support Request

Get in If you’re having trouble with your Igloo Reader or test kits,

please reach out using this form. We value your message and will do our best to assist you as quickly as possible. Include a short description of the issue and, if possible, a photo and the device’s serial number.

Your Name *

Email Address *

Igloo Reader UDI *

You can find the Unique Identification Number of the reader on a sticker on the bottom of the device, or on the Home screen -> Settings -> About,
or in Device settings of Dx Care or Dx Studio when reader connected to desktop app with USB.

Igloo Reader SW version *

You can find the Software Version of the reader in Home screen -> Settings -> About,
or in Device settings of Dx Care or Dx Studio when reader connected to desktop app with USB.

Issue type *

Issue Subject *

Issue Description

Attach Photo, Video or Document

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Support Request

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