Customer Survey

Full Name

What best describes your business type? *

Dental clinic, pharmacy, another medical practice, research lab, or other

Email:

If you wish, based on your answers, we will get back to you with the most suitable offers and services.

1. Why did you buy the device?

1a. Comment on your selection.

2. If you did not buy: why not?

The device is too expensive

I don’t trust the technology or results

Accuracy does not meet my expectations

The test selectioon does not cover my needs

The service is difficult to sell to customers

Training or setup seems too complex

The business model is not profitable

Other

2a. Comment on your selection.

3a. How satisfied were you with the supplied information prior to buying?

3b. Please rate the buying process:

3c. If applicable: Please rate your customer servie experience:

3d. Are you satisfied with the quality of the obtained mesurement results?

3e. Comments

4. What end-user test price do you charge, and what margin (difference between price and test cost) do you expect per test?

5. How acceptable is the overall pricing (device + tests) for you? Please select one: 1 = Not acceptable at all, 5 = Fully acceptable.

5a. Comment on your selection.

6. What is the main issue?

Device price

Test price

Both

Other

6a. Comment on your selection.

7. Which tests would like to have available for the Igloo Reader Pro?

8. How likely are you to recommend Igloo Reader Pro to another customer? (1 = Not at all likely, 10 = Extremely likely)

9. Would receiving a free box of tests influence your likelihood to recommend Igloo Reader Pro?

Yes

No

10a. Comment on your selection.

11. How many tests per month do you run, and which ones?

Number per month and the list of tests

12. What can we improve?

Thank you for completing the questionnaire. Please send it to us by clicking the Submit button.

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